SHIPPING & RETURNS

SHIPPING POLICY

All items will be shipped within 2-3 working days of your order. We are working hard with our couriers to ensure that orders are delivered as quickly and suitably as possible. Please allow up to 10 working days for your item to arrive before contacting us directly.

If your purchase fails to arrive within the 10 working day period then please do not hesitate to contact us on contact@alterednotion.com so we can address the issue.

​​RETURN & EXCHANGE POLICY​

Please note that all purchases made on alterednotion.com are non-refundable. We do not accept returns or exchanges for any of our items. Please see the information below in regard to faulty goods, if this applies to an item you have received.

FAULTY GOODS

If you receive faulty goods or they are not as described, then you are entitled to return them to us within 30 days of receipt for exchange or refund. If you return the items after the 30 days, we may choose to repair or replace them before we offer a refund. 

 

Should you receive faulty goods or items which are not as described, please get in touch with us via email (contact@alterednotion.co.uk) and we will resolve this as soon as possible. Please note that we will require proof of faults/damages to the products. Exchanges/refunds will be issued within 14 days of receipt of the unused goods in the original packaging with all tags attached.

 

We will cover the cost of return shipping for any goods bought online where there are faults or items are not as described. 

 

This does not apply to goods which are in the sale or discounted due to faults.

Additional Rights

UK customers have additional statutory rights to cancel online orders from the date of purchase up to 14 days after you receive the goods.

 

If you wish to cancel your purchase, please email contact@alterednotion.co.uk to facilitate this. If your order has already been shipped then you must return your goods in perfect original saleable condition, in the original packaging with all tags attached, within 14 days.

Refunds will be issued within 14 days of receipt of the items, in perfect original saleable condition and with the original packaging and all tags attached. Please note that you must pay the cost of returning the item to us.