TERMS & CONDITIONS

Your privacy is extremely important to us and we ensure that all data is handled accordingly. Further details in regard to how we use your data has been outlined below, highlighting why it is important. We highly value your security and understand the importance of privacy to you, the customer. We are committed to preserving your rights to privacy and continuously exercise rigorous compliance with GDPR.

 

If you have any concerns regarding how your privacy is handled, then please contact us via email at contact@alterednotion.com and we will be happy to assist you.

 

There are various ways that your information is used, for further information please read the information below.

 

​

NAME AND CONTACT INFORMATION

 

We will request your name, phone number, email address and postal address for various reasons. The information provided will be used for the following reasons.

 

• Provision of order details, shipping information and other details which may need to be communicated to you.

• Ensure that purchases are shipped to the correct person.

• Keep you updated on information, products and exclusive offers via e-mail. We will only send marketing content to those who consent, and you are able to opt out of this at any time.

• Reduce the risk of fraudulent activity against yourself or Altered Notion.

 

​

PAYMENT INFORMATION

 

Certain information must be collected during payment transactions. This information enables us to:

 

• Process orders and execute payments for items purchased.

• Provide refunds where applicable.

• Reduce the risk of fraudulent activity against yourself or Altered Notion.

• Optionally store payment information for checkout convenience, please note that Altered Notion will never process payments without an order being placed.

 

​

RECORDS OF COMMUNICATION

 

We will store records of email communication between Altered Notion and customers. This is to enable us to provide the highest level of customer service. Allowing us to improve our assistance with any issues you may face.

​

 

PURCHASE HISTORY AND BASKET

 

If you create an account, you will always have access to previous orders and purchase history. This is stored for your convenience. Customers purchasing as a Guest will always receive an invoice for their order and where assistance is needed, we will keep copies to allow us to help.

 

We utilise automations, if your email is on our database then you may find that should you exit the website with something in your basket, you will receive notification of this. We will always redirect you back to the site and will not arrange orders via email.

 

​

DATA RETENTION

 

We will only store your data whilst you are an Altered Notion customer. If you wish for your data to be removed from our records, then please email contact@alterednotion.com to have this arranged.

 

​

CHANGES TO PRIVACY PROTECTIONS

 

We will always notify you of any significant changes to our privacy protections. Please be aware that we are constantly working to ensuring we offer the highest level of protection to you our valued customer. We are passionate about the right to privacy and exercise caution where possible. We assure you that any data we receive about you will be used only to improve our brand and your customer experience.

 

CONTACT

 

If you have any queries or issues, then please do not hesitate to email us on contact@alterednotion.com and we will be sure to help you. We want you to have the most comfortable experience when shopping with us and will be eager to address any concerns or problems which arise.